1. Introduction

Welcome to Sky Ceylon Holidays! These Terms of Service outline the rules and regulations for booking and traveling with us. By accessing our website and using our services, you agree to comply with these terms.

At Sky Ceylon Holidays, we are committed to providing unforgettable travel experiences while ensuring transparency, safety, and satisfaction for our customers. These terms establish a mutual understanding between you (the traveler) and us (the travel agency) regarding bookings, payments, cancellations, liabilities, and responsibilities.

We strongly recommend that you carefully read these terms before booking any tour or service with us. If you have any questions, feel free to contact our team for clarification.

2. Booking & Payment Policy

At Sky Ceylon Holidays, we strive to make your booking process smooth and hassle-free. Please review our booking and payment terms to ensure a seamless experience.

2.1 Booking Process

To confirm your booking, you must provide accurate personal details, including your full name, contact information, and passport details (if required).
A deposit payment may be required at the time of booking to secure your reservation.
Once your booking is confirmed, you will receive a confirmation email with the details of your itinerary, payment status, and next steps.

2.2 Payment Terms

We accept multiple payment methods, including credit/debit cards, bank transfers, and online payment gateways.
Full payment must be made before the start of the tour unless otherwise agreed.
Any additional services requested during your trip (such as extra excursions or upgrades) must be paid for separately.

2.3 Currency & Transaction Fees

All prices are listed in British Pound unless otherwise stated.
Any applicable currency conversion fees or bank transaction charges are the responsibility of the traveler.

2.4 Late Payments & Non-Payment

Failure to make payments on time may result in cancellation of your booking without prior notice.
If you face any payment-related issues, please contact us immediately to discuss possible solutions.

3. Cancellations & Refund Policy

At Sky Ceylon Holidays, we understand that travel plans may change. Our cancellation and refund policy is designed to be fair and transparent while ensuring smooth operations. Please read the following terms carefully.

3.1 Cancellation by the Traveler

If you wish to cancel your booking, you must notify us in writing via email or WhatsApp.
Cancellation charges will apply based on the notice period before your scheduled check-in date:
- Less than 30 days before check-in: 30% of the total tour cost will be charged.
- Less than 21 days before check-in: 50% of the total tour cost will be charged.
- Less than 14 days before check-in: 100% of the total tour cost will be charged.
Late arrivals, early departures, and no-shows – No refund will be provided.
Last-minute bookings made within 7 days prior to arrival – No refund will be provided.
Certain bookings (such as special promotions, flights, or partner services) may be non-refundable or subject to different cancellation terms.

3.2 Cancellation by Sky Ceylon Holidays

We reserve the right to cancel or reschedule your trip due to unforeseen circumstances (e.g., natural disasters, political instability, or insufficient bookings).
In such cases, you will be offered a full refund or an alternative travel date/package.

3.3 Refund Process

Refunds (if applicable) will be processed within 10-14 business days using the original payment method.
Any applicable bank charges or currency conversion fees will be deducted from the refund amount.

3.4 No-Show Policy

If you fail to arrive for your scheduled trip without prior notice, your booking will be considered a no-show, and no refund will be issued.

4. Travel Documents & Requirements

At Sky Ceylon Holidays, ensuring a hassle-free travel experience is our priority. To avoid any last-minute issues, please review the following travel document and entry requirements before your trip.

4.1 Passport & Visa Requirements

All travelers must possess a valid passport with at least six (6) months of validity from the date of arrival.
Depending on your nationality, you may be required to obtain a visa before traveling to Sri Lanka. Check with your local Sri Lankan embassy or visit the official government visa portal for details.
Some nationalities are eligible for Visa on Arrival (VOA) or Electronic Travel Authorization (ETA).

4.2 Health & Vaccination Requirements

Certain vaccinations may be recommended or required for entry into Sri Lanka. Consult your healthcare provider for up-to-date travel health advice.
It is advisable to carry basic medications, including any prescribed drugs, along with their prescriptions.

4.3 Travel Insurance

We highly recommend that all travelers purchase comprehensive travel insurance covering:
- Medical emergencies and hospitalizations
- Trip cancellations or delays
- Lost luggage and personal belongings
- Adventure or high-risk activities (if applicable to your trip)

4.4 COVID-19 Guidelines & Entry Restrictions

Travelers should stay updated on the latest COVID-19 travel requirements, including mandatory tests, vaccination proofs, or quarantine regulations.
Visit the official Sri Lankan government website or consult with our team for the latest guidelines before your departure.

4.5 Special Requirements & Accessibility

If you have any special travel needs, including mobility assistance or dietary restrictions, please inform us in advance so we can make the necessary arrangements.

5. Changes to Itinerary

At Sky Ceylon Holidays, we strive to provide seamless and unforgettable travel experiences. However, unforeseen circumstances may sometimes require modifications to your itinerary. Please review our policy regarding itinerary changes below.

5.1 Changes Made by the Customer

If you wish to modify your travel plans (such as changing dates, destinations, or accommodations), please contact us as soon as possible.
Changes are subject to availability and may result in additional costs, including price adjustments based on seasonality and supplier policies.
Requests for modifications must be made at least 14 days before the scheduled departure.
Some bookings, including flights and special promotions, may be non-changeable or non-refundable.

5.2 Changes Made by Sky Ceylon Holidays

While we make every effort to operate tours as planned, unexpected circumstances such as weather conditions, political situations, or operational concerns may require changes to the itinerary.
We reserve the right to substitute accommodations, transportation, or activities with alternatives of equal or higher value.
In rare cases where a significant change is necessary, we will inform you as soon as possible and offer suitable alternatives or compensation where applicable.

5.3 Force Majeure & Unavoidable Circumstances

We are not liable for itinerary changes caused by force majeure events, including but not limited to:
- Natural disasters (e.g., earthquakes, floods, storms)
- Political instability, strikes, or civil disturbances
- Health emergencies, pandemics, or government travel restrictions
- Airline cancellations beyond our control
In such cases, we will assist in making alternative arrangements, but additional costs may apply.

5.4 Refund & Compensation Policies

Refunds for itinerary changes depend on supplier policies and the timing of the modification.
If an alternative arrangement is of lesser value, we may provide a partial refund.
If you decline a reasonable alternative, standard cancellation policies will apply.

For any itinerary modifications or assistance, please contact our support team at info@skyceylonholidays.co.uk. We are committed to making your journey as smooth and enjoyable as possible!

6. Responsibilities & Liabilities

At Sky Ceylon Holidays, we are committed to providing exceptional travel experiences. However, it is important to outline the responsibilities and liabilities of both our company and our travelers to ensure a smooth and enjoyable journey.

6.1 Our Responsibilities

We act as an intermediary between travelers and service providers, including hotels, airlines, transportation companies, and tour operators.
We ensure that all travel arrangements are made with trusted and reputable providers.
We strive to provide accurate information regarding itineraries, pricing, and policies at the time of booking.
In case of unforeseen changes, we will make reasonable efforts to provide alternative arrangements of equal or higher value.

6.2 Limitations of Liability

We are not liable for personal injuries, loss of belongings, or damages resulting from circumstances beyond our control, including but not limited to:
- Natural disasters, extreme weather, or pandemics
- Flight cancellations, delays, or lost baggage
- Accidents, illnesses, or medical emergencies during the trip
- Government restrictions, political instability, or strikes
Any additional expenses arising due to such events shall be borne by the traveler.

6.3 Traveler Responsibilities

Travelers must ensure they have valid passports, visas, and travel insurance as required by their destination.
It is the traveler’s responsibility to comply with local laws, customs, and regulations during their trip.
Travelers must inform us of any medical conditions or dietary requirements that may impact their travel experience.
Any misconduct, illegal activities, or violations during the trip may result in immediate cancellation without a refund.

7. Travel Insurance & Medical Coverage

At Sky Ceylon Holidays, your safety and well-being are our top priorities. While we strive to provide seamless and stress-free travel experiences, unexpected situations can arise. That’s why we strongly recommend obtaining comprehensive travel insurance before your journey.

7.1 Importance of Travel Insurance

Travel insurance offers financial protection and peace of mind by covering unforeseen circumstances, including:

Trip cancellations or delays due to emergencies, natural disasters, or airline disruptions.
Medical emergencies and hospitalization while traveling.
Lost, stolen, or damaged luggage and personal belongings.
Emergency evacuations and repatriation in case of severe illness or accidents.

7.2 Medical Coverage & Health Considerations

Travelers must ensure they have adequate medical coverage that applies to their destination.
If you have any pre-existing medical conditions, consult your doctor before traveling and inform your insurance provider.
It is recommended to carry any necessary prescriptions, medications, and health records while traveling.
Some travel destinations may require vaccinations or health screenings before entry—please check official health guidelines in advance.

7.3 Our Recommendations

Sky Ceylon Holidays does not provide direct travel insurance but can recommend trusted third-party insurance providers.
We advise selecting a policy that includes both medical and travel-related coverage for a worry-free experience.
Travelers should review their policy details carefully to understand coverage limits, exclusions, and claim procedures.

8. Accommodation & Transportation

At Sky Ceylon Holidays, we ensure that your travel experience is seamless, comfortable, and stress-free. From handpicked accommodations to reliable transportation services, we prioritize your convenience and satisfaction.

8.1 Accommodation

We partner with a wide range of accommodations to suit different budgets and preferences, including:

Luxury Resorts & Hotels – Experience world-class amenities and comfort.
Boutique & Heritage Stays – Immerse yourself in Sri Lanka’s rich culture and history.
Eco-Lodges & Nature Retreats – Stay close to nature while enjoying sustainable travel.
Budget-Friendly Hotels & Guesthouses – Affordable yet comfortable options for every traveler.

Important Notes on Accommodation

Hotel bookings are subject to availability, and alternatives may be provided if your chosen accommodation is fully booked.
Special requests (e.g., room upgrades, dietary preferences) should be communicated in advance and are subject to availability.
Check-in and check-out times vary depending on the hotel’s policy. Early check-in or late check-out may be available upon request.

8.2 Transportation

We offer safe, reliable, and well-maintained transportation options to ensure smooth travel across Sri Lanka:

Private Cars & Vans – Comfortable, air-conditioned vehicles with experienced drivers.
Luxury Coaches & Minibuses – Ideal for group travel with added comfort.
Train Journeys – Scenic rail routes through Sri Lanka’s breathtaking landscapes.
Tuk-Tuk Rides – A fun and authentic way to explore local attractions.

Important Notes on Transportation

All transportation is arranged based on your itinerary, ensuring punctuality and comfort.
Drivers and guides are licensed, experienced, and knowledgeable about local routes.
Traffic conditions and weather may affect travel times, and we always aim to adjust accordingly.
Travelers are advised to wear seatbelts and follow safety guidelines at all times.

9. Special Requests & Dietary Needs

At Sky Ceylon Holidays, we strive to provide a personalized travel experience tailored to your unique preferences. Whether you have specific dietary requirements, accessibility needs, or special requests, we are here to accommodate you.

9.1 Special Requests

We understand that every traveler has unique preferences. You can request:

Room Preferences – Extra beds, adjoining rooms, ocean views, or specific hotel amenities.
Transportation Requests – Child seats, wheelchair-accessible vehicles, or luxury vehicle upgrades.
Customized Itineraries – Special experiences such as private guided tours, adventure activities, or cultural immersion.
Celebratory Arrangements – Honeymoon surprises, birthday celebrations, or anniversary treats.

Note: Special requests are subject to availability and may involve additional charges. Please inform us at the time of booking.

9.2 Dietary Needs

We cater to a variety of dietary requirements to ensure an enjoyable dining experience. Options include:

Vegetarian & Vegan Meals – Fresh, locally sourced plant-based options.
Halal & Kosher Meals – Available upon prior request at select accommodations and restaurants.
Gluten-Free & Allergy-Friendly – Meals tailored to food allergies and intolerances.
Health & Wellness Diets – Ayurvedic, keto, low-carb, or customized meal plans.

Note: While we do our best to meet dietary requirements, food availability may vary by location. Please notify us in advance so we can make the necessary arrangements.

10. Code of Conduct & Behavior Policy

At Sky Ceylon Holidays, we are committed to ensuring a respectful, enjoyable, and safe travel experience for all guests, staff, and local communities. We expect travelers to follow responsible travel practices and adhere to the following guidelines:

10.1 Respect for Local Culture & Traditions

Cultural Sensitivity – Travelers should respect local customs, dress codes, and traditions in different regions.
Photography Etiquette – Always ask for permission before taking photos of people, religious sites, or private property.
Temple & Sacred Site Conduct – Remove footwear when required, wear modest clothing, and follow local religious protocols.

10.2 Responsible & Sustainable Travel

Eco-Friendly Practices – Avoid single-use plastics, dispose of waste responsibly, and minimize your environmental impact.
Wildlife & Nature Protection – Do not disturb or feed wildlife, and avoid purchasing products made from endangered species.
Support Local Communities – Shop from local businesses, respect artisans, and contribute to ethical tourism initiatives.

10.3 Safety & Legal Compliance

No Disruptive Behavior – Harassment, discrimination, or any form of violence will not be tolerated.
Follow Local Laws – Travelers must abide by the laws of the destination country, including visa regulations, road rules, and prohibited activities.
Responsible Alcohol Consumption – Drink responsibly and avoid disruptive behavior in public places.

10.4 Group Travel & Shared Experiences

Be Considerate to Fellow Travelers – Maintain punctuality, respect personal space, and foster a friendly group atmosphere.
Respect Guides & Tour Leaders – Follow instructions provided by our guides to ensure a smooth and enjoyable experience.

11. Force Majeure Clause

At Sky Ceylon Holidays, we strive to ensure seamless and enjoyable travel experiences. However, in the event of unforeseen circumstances beyond our control, we shall not be held liable for any disruption, delay, or cancellation caused by force majeure events.

11.1 Definition of Force Majeure

Force majeure refers to extraordinary and unavoidable events that prevent the fulfillment of contractual obligations. These may include but are not limited to:

Natural Disasters – Earthquakes, floods, hurricanes, tsunamis, landslides, or extreme weather conditions.
Government Actions – Travel bans, border closures, visa restrictions, or regulatory changes.
Civil Unrest & Emergencies – War, riots, protests, terrorism, or public health emergencies (e.g., pandemics).
Technical & Transportation Disruptions – Airline strikes, mechanical failures, road blockages, or fuel shortages.

11.2 Impact on Services

In the event of a force majeure situation:

We will make every effort to provide alternative arrangements or reschedule affected services.
Refunds or compensation may not be guaranteed, but we will work with suppliers to minimize losses.
Travelers are encouraged to have comprehensive travel insurance covering such events.

11.3 Limitation of Liability

Sky Ceylon Holidays shall not be liable for any loss, damage, or additional expenses arising from force majeure events. Travelers agree to accept reasonable modifications to their itinerary if required.

12. Intellectual Property & Website Use

12.1 Ownership of Content

All content on the Sky Ceylon Holidays website, including text, images, logos, videos, designs, and graphics, is the exclusive property of Sky Ceylon Holidays or its content providers. This content is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any material without prior written permission is strictly prohibited.

12.2 Permitted Use

Visitors to our website may:

View and browse the website for personal and informational use.
Share links to our website pages on social media, provided proper credit is given.
Print or download content for personal, non-commercial purposes only.

12.3 Prohibited Use

Users are strictly prohibited from:

Copying, modifying, or reproducing any website content for commercial purposes.
Using our brand name, logo, or copyrighted materials without written authorization.
Engaging in activities that disrupt or interfere with the website’s operation, including hacking, scraping, or spamming.
Misrepresenting our company, services, or website content.

12.4 Third-Party Content & Links

Our website may include links to third-party websites for user convenience. Sky Ceylon Holidays does not endorse or control external sites and is not responsible for their content, policies, or practices. Users should review the terms and policies of any third-party websites before interacting with them.

12.5 Violation & Legal Action

Any unauthorized use of our intellectual property may result in legal action, including claims for damages. If you believe your intellectual property rights have been violated on our platform, please contact us immediately.

13. Dispute Resolution & Governing Law

13.1 Informal Resolution

At Sky Ceylon Holidays, we value customer satisfaction and strive to resolve any disputes amicably. If you have a concern or disagreement regarding our services, we encourage you to contact us first. We will make every effort to address your issue through open communication and a fair resolution process.

13.2 Mediation & Arbitration

If a dispute cannot be resolved informally, both parties agree to first attempt mediation through a mutually agreed-upon mediator. If mediation fails, disputes shall be settled through binding arbitration, rather than in court. Arbitration will be conducted in accordance with the rules of a recognized arbitration body in Sri Lanka.

13.3 Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Sri Lanka, without regard to conflict of law principles. Any legal action or proceedings related to these terms shall be exclusively handled within the jurisdiction of Sri Lankan courts.

13.4 Exceptions to Arbitration

The arbitration agreement does not apply to:

Claims related to intellectual property rights (such as copyright or trademarks).
Legal action required to enforce a court judgment.
Any matter where arbitration is prohibited by law.

13.5 Waiver of Class Action

By using our services, you agree that any dispute will be handled on an individual basis and not as part of a class action, consolidated, or representative lawsuit.

14. Privacy Policy Reference

At Sky Ceylon Holidays, your privacy is our priority. We are committed to protecting your personal information and ensuring a secure travel experience.

14.1 Data Collection & Usage

We collect and process personal information such as your name, contact details, and travel preferences to provide seamless booking experiences, customer support, and personalized recommendations.

14.2 Information Security

Your data is securely stored and handled with industry-standard encryption and privacy protocols. We do not sell or share your personal information with third parties without your consent, except where required by law.

14.3 Cookies & Tracking Technologies

To enhance your browsing experience, our website may use cookies and tracking technologies. These help us analyze user behavior and improve our services while respecting your privacy preferences.

14.4 Third-Party Links & Services

Our website may contain links to third-party services, including payment gateways and partner websites. Please review their respective privacy policies, as we are not responsible for their data handling practices.

14.5 Your Rights & Choices

You have the right to access, update, or request the deletion of your personal data. If you wish to manage your preferences, you can contact us at any time.

For a detailed explanation of how we handle your personal information, please refer to our Privacy Policy page. If you have any concerns regarding data privacy, feel free to reach out via our Contact Us page.

15. Contact Information

If you have any questions, concerns, or require assistance regarding our services, policies, or bookings, feel free to get in touch with us. Our team is always ready to help you with your inquiries.

Address: Sky Ceylon Holidays (Pvt) Ltd, No 06, Thotamuna, Matara, Sri Lanka.
Phone: +44 7301 623492 +94 70 724 5245
Email: info@skyceylonholidays.co.uk
WhatsApp: +44 7301 623492
Website: skyceylonholidays.co.uk

For quick responses, you can also reach us through our Contact Us form on our website. We strive to respond to all inquiries as soon as possible to ensure a smooth and hassle-free experience.